Thermogenics has serviced industrial boilers since 1975 and built its own Thermocoil boilers since 1980. Our Ottawa branch on Lancaster Road serves Ottawa and Eastern Ontario from Kingston east. We handle maintenance plans, repairs, parts and rental boilers, and we take emergency calls 24/7.
Monthly and quarterly plans, annual inspections and overhauls, combustion and safety checks, and yearly steam trap surveys.
Emergency repair, retubing and coil changes, refractory, burner controls and safety devices on all makes.
Common wear parts carried on our trucks. Critical spares and everything else sourced through the Thermogenics network.
Containerized Thermocoil rental steam boilers from 150 to 500 HP, plus partner units from 30 to 2,200+ BHP.
Our Ottawa team works on all makes and models, and it belongs to the same company that designs and builds boilers in Aurora. Plan customers stay on a fixed maintenance schedule with our local team.
Thermogenics Inc. builds coil-tube Thermocoil boilers from 75 to 600 BHP. Our Ottawa team is part of that same company.
Monthly and quarterly plans both include the annual inspection, fixed labour rates and priority scheduling when something goes wrong.
When a job needs parts or a rental boiler, our Ottawa team draws on the wider Thermogenics network to supply them.
Hospitals, campuses, government buildings and plants across Eastern Ontario run steam and hot-water boilers we service. Many of them depend on that steam or hot water through a long Ottawa winter.
Steam for heat, humidification and sterilization
Federal and municipal facilities across the capital
Campus central plants in Ottawa and Kingston
Steam and hot-water heating for offices and retail
Central boilers in apartment and condo buildings
Process steam for plants in Cornwall and the region
Ottawa’s January design temperature sits around -25 °C, so our maintenance work is aimed at finding problems in the fall, before the heating peak. Depending on the boiler and the plan, we check combustion and safety devices, flame safeguards and low-water cutoffs, controls, fire-side and water-side condition, refractory, and the feedwater and condensate equipment that keeps the boiler fed.
We offer two plans. The monthly plan includes 11 inspections plus one annual inspection each year. The quarterly plan includes 3 inspections plus one annual maintenance visit. For the annual inspection and overhaul, we open and clean the boiler and do the work with the government inspector or your insurance inspector present. Plan customers get fixed labour rates and priority scheduling when something goes wrong between visits.
Our maintenance work extends past the boiler to the steam system, including an annual steam trap survey. The US Department of Energy reports that systems left alone for 3–5 years can have 15–30% of their traps failed, and that regular surveys can bring that under 5%. A trap that fails open wastes steam all year. One that fails closed floods lines and invites water hammer.
When a boiler is due for work anyway, we look at efficiency upgrades: burner tuning, controls and heat recovery. The Thermogenics factory builds economizers and deaerators.
A boiler failure stops production at a food or process plant and leaves a hospital or campus without heat in January. When you call, our Ottawa team starts by getting the boiler safely back in service, or getting temporary steam in place, and then works out why it failed. A lot of the time the issue isn't the boiler, it's the system. A low-water trip may come from a feed pump, a stuck trap or a condensate return problem.
Our repair work includes retubing and coil changes, refractory repair, burner and controls faults, flame safeguard and low-water cutoff failures, leaking valves and gaskets, and pump problems. We work on all makes, models and types: firetube, watertube, coil-tube and hot-water boilers.
Replacing the failed part alone often means the same failure comes back. Once the boiler is running, we look at water treatment, blowdown, condensate return, steam trap condition and burner set-up. We then explain what caused the failure and what it would take to prevent it, so you can decide what to fix now and what to leave for the next shutdown.
We have access to a wide range of OEM parts, including Siemens, Honeywell, McDonnell & Miller and Maxon, through our Ottawa office and the Thermogenics network, which ships parts across North America. Our service trucks also carry common wear parts such as gaskets, gauge glasses and fittings, which saves a second trip on many repairs.
For plants that cannot go without steam, we work out with you which parts to keep on your own shelf, such as a flame scanner, a low-water cutoff, a pump seal kit or a burner motor. We base that list on lead times and how the boiler is used. Pump lead times can stretch, so we flag them early.
Controls & burner brands
A photo of the boiler and burner nameplates helps us order the correct part.
New boilers can take about four months to arrive. A rental carries the load so the old unit can come out on your schedule.
Most rental boilers go out after a failure, when the repair will be long or a replacement boiler is months away. Thermogenics builds containerized rental steam boilers that ship in standard sea-can containers. They run from 150 to 500 HP, are rated 250 psig MAWP and operate from 70 to 225 psig on natural gas, propane or No. 2 oil. Because they travel as standard containers, they need no oversize escorts. They do need a crane or a rented lowboy to set them down.
Our Ottawa team handles the local side of the rental: the site walk, where the unit will sit, the piping tie-in, start-up, and service and repairs while the boiler is on rent. Plan the steam connection early. The distance from the rental to your plant steam line drives the schedule more than anything else, and a run of 400 ft can mean 2–3 weeks of piping.
Thermogenics rentals are Thermocoil coil-tube units. Larger or different equipment, from 30 to 2,200+ BHP, including watertube, hot-water and thermal fluid units, comes through our partner rental inventory.
| Unit type | Thermocoil coil-tube steam boilers in sea-can containers |
|---|---|
| Size | 150 to 500 HP per unit; larger on request |
| Pressure | 250 psig design (MAWP), operating 70–225 psig |
| Fuel | Natural gas, propane or No. 2 oil |
| Containers | Two-boiler 40 ft, or single 20 ft and 30 ft units |
| Network range | 30 BHP to 2,200+ BHP through Thermogenics partners |
Thermogenics rental specifications. Units are matched to your load from the Thermogenics fleet and partner inventory; call for current availability.
From our Ottawa office we cover the city and its suburbs, including Kanata, Nepean and Orléans. We also cover Arnprior, Carleton Place, Smiths Falls, Kemptville, Rockland and Hawkesbury. Further out, our area runs east through Cornwall and west to Kingston.
Cities & towns we serve
Thermogenics
6 Scanlon Court · 905-727-1901
≈ 340 km away
Union Boiler
163 Niagara St. · 905-528-7977
≈ 410 km away
Prime Boiler Services
2011 Quebec Ave · 639-998-2537
≈ 2,380 km away
Prime Boiler Services
1807 5 St. · 780-955-7787
≈ 2,850 km away
Case studies and articles from across the Thermogenics group, the engineering and equipment network now behind the Ottawa team.
Thermocoil boilers in the same footprint as the old firetubes more than doubled steam generation.
Read more
Worn firetubes replaced with high-pressure Thermocoil boilers, a condensate and deaerator system, and fast-acting controls.
Read more
How sterilization, humidification and lab loads shape boiler selection as hospitals move other loads to low-grade heat.
Read moreYes. Our Ottawa team takes emergency calls 24/7, including nights, weekends and holidays, at 613-244-0633. Emergency service runs around the clock; the office is open 7:30 AM to 4:00 PM Eastern time, Monday to Friday. When you call, tell us the boiler type, the alarm or fault, and what the building or process needs, and we will start planning the response.
Yes. We work on all makes, models and types, including firetube, watertube, coil-tube, steam and hot-water boilers, along with their burners, controls, feed and condensate equipment. Thermogenics also designs and builds its own Thermocoil coil-tube boilers and ST Series high-pressure steam generators rated up to 2,850 psig.
Yes. Our Ottawa team supplies a Thermogenics containerized steam boiler or a larger partner unit, walks the site, plans the piping tie-in, starts the unit and services it while it is on rent. The sooner we know where it will sit relative to your steam line, the sooner it can be running.
The Technical Standards and Safety Authority (TSSA) regulates boilers and pressure vessels in Ontario, covering design registration, inspections, certificates of inspection and operating engineer licensing. Our technicians are certified and insured. Their training covers WHMIS, OHSA, confined space, lock-out tag-out, working at heights, fall arrest, hot work permits and arc flash.
We cover Eastern Ontario from Kingston east, including Cornwall, for maintenance, repairs and rental set-ups. Cornwall is about 1 hour from our office and Kingston about 2 hours.
Yes. The Ottawa office is part of Thermogenics Inc., the same company that runs the Aurora head office and factory. Ottawa has its own service team, phone number and email (ottawaservice@thermogenicsboilers.com), and draws on Aurora and the other Thermogenics locations for parts and rental boilers.
We schedule major work outside the heating peak, identify critical spares in advance and test the devices behind nuisance trips before the cold arrives. A monthly plan puts a technician in your boiler room every month, plus the annual inspection. If a boiler does fail, a containerized rental can carry the load while the repair or replacement is done.
Yes. We do annual steam trap surveys. Large distribution systems on campuses and in district plants have many traps, and a failed trap wastes steam until someone finds it. In one published example, repairing a single stuck trap on a 150 psig line saved $6,640 a year with steam at $10 per 1,000 lb. The survey identifies failed traps so they can be repaired.
Call 613-244-0633 24/7, or email ottawaservice@thermogenicsboilers.com to book maintenance, order parts or plan a rental boiler.
Request emergency service online