Q: Can you describe how you entered the boiler industry and share insights into your journey leading up to your current role as Regional General Manager?
A: I began at Thermogenics as a receptionist in 2012, quickly seizing an opportunity to assist with year-end inventory, guided by my philosophy to always embrace new opportunities and say yes to everything. This experience sparked my interest and passion for the manufacturing process. From there, I transitioned to our parts department, thriving in the fast-paced setting and eagerly learning about our products. My journey continued to Strategic Sourcing/Purchasing, where I delved into the business side, mastering supplier relations and negotiations.
Q. What was the pivotal moment that brought you to the role you are in today?
A: While in the purchasing role, we were experiencing a lot of changes in the service department and we were feeling the impacts of this instability in the company. I very confidently walked into HR’s office and asked our HR manager to put me into Service Operations. I was confident I had the knowledge and skills to get the department back on its feet.
She gave me the role of Service Operations Manager and I was on a mission to transform our service operations from the ground up. My focus was clear: to stabilize, streamline, and strengthen our processes, laying a foundation for the future. After a few years, I moved into my current role and there’s no looking back!
Q. What are you most proud of in your career?
A: Seeing the effort I’ve put into this department pay off with an awesome team by my side feels amazing. Watching our company succeed month after month, and seeing my team excel and move up, makes me so proud. I’m grateful everyday to work alongside such dedicated and talented people.
Q: What has your experience been like as a woman working in the boiler industry?
A: Years ago, I remember attending my first production meeting as the only woman and thinking “wow, I’m the only female here”. Now it feels normal, which is a testament to the progress we as a company and an industry are making towards inclusivity.
The industry is progressing and it’s happening with an openness and acceptance. Thermogenics has always provided me with support, encouragement, and opportunities for growth. I’m proud to see women thriving here in roles from pipefitting to HR, marketing to engineering, showcasing our commitment to diversity across the board.
Q: Why is it important to have women in the industry?
A: Women bring essential qualities like empathy, communication skills, and resilience. It’s crucial for women to be in this industry to challenge the status quo, offer diverse perspectives, and foster a supportive environment. Women in the industry share an unspoken understanding and support each other, which is very special.
Q: What leadership qualities are essential for success, especially for women in male-dominated fields?
A: Key qualities include confidence, resilience, and empathy. Finding mentors and being a mentor are extremely important. My journey was significantly shaped by the support and guidance from mentors within the company (both male and female), emphasizing the importance of integrity and self-confidence. These mentors gave me autonomy and the space to fail and learn from it, which built my confidence.
Q: What challenges did you face as you advanced in your career?
A: Emotional resilience. I discovered that I was being overly empathic to others, and not so much to myself which became draining at times. Mentor support within Thermogenics and a course on emotional resilience taught me to balance empathy and self-advocacy, which completely altered my leadership path. I think it’s important to embrace what kind of leader you are, truly know who you are, and show up day after day being true to that.
Q: What advice would you give to young women aspiring to leadership roles in industries traditionally dominated by men?
A: Ask questions, lots of them; and pay attention to everything and everyone around you so you can learn as much as possible. Speak with experts, be curious, and learn who you are as a leader and colleague. Understand and embrace your unique qualities. I believe there is room for all types of leaders in this industry.
As the industry evolves, I hope Andrea’s journey encourages other women to explore this diverse and exciting field. Embracing her lessons of empathy, resilience, and fearless leadership, let’s all contribute to a future where everyone has an opportunity to make their mark.